Welcome to our FAQ section
Do you have any questions about our products, the ordering process or other topics? In our FAQ section, you’ll find answers to the most frequently asked questions about our products, as well as everything you need to know about delivery, payment and returns.
Ordering and delivery
Your order will be delivered by DPD.
Your order should arrive within 3 to 5 working days. Once your parcel has been dispatched, you will receive an email containing the tracking number, which you can use to track your order.
No. Unfortunately, once an order has been placed, it cannot be changed. If you wish to order another product, please place a new order.
At present, we only offer delivery within Germany.
You can create a customer account, but you don’t have to. You can also place an order as a guest. However, if you’re a big KNIPEX fan and would like to order from us regularly, a customer account will make your next order much more convenient.
Yes! For orders totalling 60.00 euros or more, we offer free delivery throughout Germany.
Returns and complaints
If you wish to return an item, you have 14 days from receipt to do so. Please use our returns portal. All the steps are explained there.
We recommend that you use insured postage for returns. If your parcel gets lost on its way to us, we will unfortunately be unable to refund your money.
Unfortunately, we are unable to process exchanges. If, for example, you need a different size of a garment, please use our returns portal to return the item and place a new order for the item you want.
We want to offer fair prices in our shop! If we had to factor in return costs, the prices of the items would be higher, and this would put all customers who think very carefully about their orders at a disadvantage.
Individual size charts can be found, for example, on the product pages for clothing and help you choose the right size.
If you have received the wrong item or a faulty item, please use our returns portal. There, you can select ‘Incorrect delivery’ as the reason for your return. We will then get in touch with you to sort out your case.
If you have received a faulty item, please use our returns portal. There, you can select ‘Faulty item’ as the reason for your return. We will then get in touch with you to sort out your case.
Please contact us at shop@knipex.de if something is missing from your parcel.
Yes! Please include this document to your return parcel.
Payment and invoice
You will automatically receive your invoice by email after placing your order.
We currently offer the following payment methods:
- Credit card (VISA, Mastercard, AMEX, Maestro, UnionPay)
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
As soon as we have received your return, we will check it and then approve it. Your money will then be refunded via the same method you used to make the payment. It may take a few days for the return to be processed and the refund to be issued.
Our products
No. Our pliers are still available to you from specialist high-street retailers and online shops.
If one of the products you’re looking for is out of stock, please do check back regularly. We update our stock levels regularly.
Absolutely – all our fan merchandise is officially licensed and designed by KNIPEX. You can be sure that you’re getting authentic products in the quality you’ve come to expect from KNIPEX.
You’ll find the care instructions for our merchandise in the product descriptions. As a general rule, we recommend turning printed clothing inside out and washing it in cold water to prolong the life of the prints. Always follow the specific instructions on the label of the product in question.
Can’t find the right answer?
No problem! Just get in touch via the contact form – we’ll be happy to help. To help us deal with your enquiry quickly and efficiently, please describe it in as much detail as possible.